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waveforge-FAQ

  • What services does Waveforge provide?
    We specialize in commercial HVAC installation, repairs, and maintenance, as well as select residential services. Our expertise covers heating, cooling, ventilation, and energy-efficient HVAC solutions.
  • Where does Waveforge provide services?
    We proudly serve Wilmington, NC, and surrounding areas. Contact us to see if we cover your location.
  • Are you licensed to work in Wilmington, NC, and surrounding areas?
    Yes, Waveforge is fully licensed to provide heating and cooling services in Wilmington, NC, as well as Leland, Carolina Beach, Wrightsville Beach, Southport, and other local areas.
  • Do you have insurance for your work?
    Yes, Waveforge is fully insured to protect both our customers and our team. We carry comprehensive liability insurance to give you peace of mind when working with us.
  • Are you bonded?
    Yes, Waveforge is a bonded company, ensuring that our services meet all legal and professional standards. This bond further protects you as a customer.
  • Do you offer a work guarantee for your services?
    Yes, at Waveforge, we offer a satisfaction guarantee on all of our heating and cooling services. If you're not completely satisfied with our work, we'll make it right.
  • What does your work guarantee cover?
    Our work guarantee covers both repairs and installations. If there are any issues related to the service we performed, we will resolve them at no additional cost.
  • What types of commercial properties do you service?
    We work with office buildings, retail spaces, warehouses, restaurants, healthcare facilities, and more.
  • Do you offer HVAC system design and installation for new buildings?
    Yes, we provide full HVAC system design, installation, and upgrades for new and existing commercial buildings.
  • Can you handle large-scale HVAC repairs and replacements?
    Absolutely. We specialize in diagnosing and repairing commercial HVAC systems, including rooftop units, split systems, and ductless setups.
  • How do I know if my commercial HVAC system needs repair or replacement?
    Common signs include inconsistent temperatures, high energy bills, frequent breakdowns, and unusual noises. We can assess your system and recommend the best solution.
  • Do you offer commercial HVAC maintenance contracts?
    Yes, we provide customized maintenance plans to keep your system running efficiently, reduce downtime, and extend equipment lifespan.
  • What’s included in a commercial HVAC maintenance plan?
    Our plans include routine inspections, filter changes, coil cleaning, refrigerant checks, and performance assessments to prevent costly repairs.
  • Do you provide emergency HVAC repair services?
    Yes, we offer 24/6 emergency repair services for urgent HVAC breakdowns in commercial buildings. Emergency services available on Saturdays for Hospitals and or Health Care facilities only.
  • Can you help improve energy efficiency in my commercial building?
    Yes, we offer high-efficiency HVAC solutions, smart thermostats, and system upgrades to reduce energy costs.
  • Do you provide air quality solutions for businesses?
    Yes, we install and maintain air purification systems, humidity control solutions, and ventilation upgrades to improve indoor air quality.
  • How can I get a quote for HVAC services?
    Contact us via phone or our website to schedule a free consultation and estimate.
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